Warranty Policy

WARRANTY POLICY

1. Products are eligible for free warranty if all the following conditions are met:

• • The product belongs to the warranty category specified by the Manufacturer or Distributor.
  • The product has a technical fault from the Manufacturer.
  • The warranty period on the warranty card is still valid.
  • The warranty card is intact, without alteration, deletion, or contamination.
  • The warranty card contains complete information: product code, serial number, manufacturing date, customer's name, address, purchase date (for products not covered by Electronic Warranty).
  • The warranty seal and packaging seal (if any) from the Manufacturer are intact.

2. Products are not eligible for warranty or will incur a warranty fee if they fall into one of the following cases:

1. • The product does not belong to the warranty category specified by the Manufacturer or Distributor.
   • The product does not meet any of the warranty conditions in section 1.
   • The product's serial number or model does not match the warranty card.
   • Customers intervene in repairing the product or repair it at service centers without the authorization of the Manufacturer.
   • The product is damaged due to user error, and the damage is not within the warranty scope of the Manufacturer.
   • In cases where a warranty fee is incurred, Binh Hoang's customer service staff will provide complete information to the customer before proceeding with the warranty procedures.

     3. Warranty Period

     • The warranty period is calculated from the date of purchase or the date of manufacture, depending on the type of product specified on the warranty card.